Refund Policy
Please refer to our Payment, Cancellation and Refund Policies to ensure a smooth process for your family.
Cancellation & Withdrawal Policy
We understand that plans can change, and we strive to be fair and transparent in our policies while ensuring the quality and consistency of our programs.
General Policy
- Processing Fees: Stripe credit card processing fees are non-refundable.
- Missed Sessions: Refunds or credits will not be issued for missed sessions due to participant absence, including illness, scheduling conflicts, or other personal circumstances.
- Program Cancellations by Vaughan Volleyball League: While every effort will be made to reschedule sessions cancelled due to circumstances beyond our control (including, but not limited to, facility closures, weather, or public health restrictions), rescheduling cannot be guaranteed. If a cancelled session cannot be made up, refunds will not be issued. In such cases, participants may be offered a credit voucher for future use in a Vaughan Volleyball League program. Please note that unles a permit is officially cancelled, the program will run as scheduled, regardless of weather conditions.
Payment & Refund Policies
League Program Refunds
- Withdrawals from League Programs received up to and including the second session are eligible for a refund of the program fee, less a $25 administrative fee and $40 for each session that has occurred at the time of withdrawal.
- No refunds will be issued after the second session, regardless of attendance.
Payment Policy
- Payment is due a minimum of 2 weeks prior to the start of the Program.
- Payment may be made by credit card or by e-transfer to contact@vaughanvolleyball.com. If paying by e-transfer, please include the applicable HST, your athlete's name, and the Program name in the memo/notes field.
- Unfortunately, athletes will not be permitted to participate until full payment has been received.